This policy explains what personal information The Suguna Vilasa Sabha member app collects, why it is collected, who it is shared with, how long it is kept, and how a member can ask for it to be deleted.
The Suguna Vilasa Sabha, 57 Anna Salai, Triplicane, Chennai, Tamil Nadu 600002, India, is the club whose membership records the app displays and is responsible for that information.
The app itself is developed and operated for the Sabha by Clubman Hospitality Solutions (CHS), which hosts the club's app server and processes information only on the Sabha's instructions.
The app is available only to members of The Suguna Vilasa Sabha. There is no public sign-up: login credentials are issued by the Sabha to its own members, one login per membership number.
The app does not ask you to fill in a profile. It displays the membership record the Sabha already holds for you in its club-management system, and records what you do in the app.
| Information | Examples | Why it is used |
|---|---|---|
| Membership identity | Membership number, member name, membership category and status | To sign you in and show your own record and nobody else's |
| Contact details | Email address, mobile number, postal address held by the Sabha | To show your profile, to send the OTP that resets a forgotten password, and to let you request a correction to your own details |
| Account and billing information | Ledger balance, monthly bill statements, dues and receipts recorded by the Sabha | To show you what your account stands at, so you can settle it at the club |
| Club activity | Club purchases and charges posted to your account by the Sabha | To show you your own charges |
| Messages you send the Sabha | Feedback, support requests, profile or address change requests and any document you attach to one | To let the Sabha's office read and act on your request |
| Sign-in and security records | Sign-in time, failed sign-in attempts, app session token | To keep your account secure and to stop repeated password guessing |
Every item above relates to you personally, and every item is used only to run the app's features for you. None of it is used for advertising, profiling or tracking.
To be explicit, the app does not:
Your information is used only to:
Your information is never sold, rented or licensed, and it is never shared for anyone else's marketing.
This app has no payment feature. The Suguna Vilasa Sabha does not accept payment through the member app, and the app therefore never asks for, receives, transmits or stores any card number, CVV, UPI ID, UPI PIN or net-banking credential.
The app shows you what your account stands at, which the Sabha records in its own accounting system. You settle your account at the club as you always have.
Guest rooms may be browsed in the app — room types, tariffs and availability — but they are not booked through it. Bookings are made with the club directly.
Your information is shared only with:
Each service provider above is bound by contract to protect your information to at least the standard set out in this policy, to use it only for the purpose the Sabha has given it, and not to disclose it to anyone else.
The app may show a small amount of clearly labelled Sponsored content on some screens. Which sponsored item is shown is decided only by the club and the screen you are on. No member information — not your name, membership number, device identifier, location or account details — is used to choose it or is sent anywhere when it is shown or tapped.
Sponsored content never appears on the account, QR-code, profile or sign-in screens.
Information is stored on servers located in India, operated for the Sabha by CHS.
As a member you may, at any time:
To delete your app account, write to the address in section 12 from the email address the Sabha holds for you, or ask at the Sabha's office. Your app login, password, app session records and app activity records will be deleted within 30 days of the request being verified.
Please note that deleting your app account does not cancel your membership of the Sabha, and does not erase the membership, billing and accounting records the Sabha is legally obliged to retain. Those remain with the Sabha and are governed by its membership rules and by Indian law. Cancelling membership itself is a separate process handled by the Sabha's office.
No system can be guaranteed perfectly secure, but the Sabha and CHS take these measures seriously and review them.
The app is intended for use by members of The Suguna Vilasa Sabha and is not directed at children. Where the Sabha's rules permit a dependant to use member facilities, such use is the responsibility of the member in whose name the membership is held.
For any question about this policy, or to ask to see, correct or delete your information:
The Suguna Vilasa Sabha
57 Anna Salai, Triplicane, Chennai, Tamil Nadu 600002, India
Telephone: 044 2852 7777
Email: info@svsclub.in
Website: https://svsclub.in
Clubman Hospitality Solutions (CHS) — app developer and
technology provider, acting for the Sabha
Email: support@clubman.in
Website: https://clubman.in
A request sent to the address above about your app account, your app data, or deletion of either, will be passed to the Sabha and answered within 30 days.
If this policy changes, the updated version will be published at this same address and the “last updated” date below will change. Where a change materially affects how your information is used, the Sabha will tell members through the app.