Privacy Policy

Warangal Club Member App – iOS, Android and Web

This policy explains what personal information the Warangal Club member app collects, why it is collected, who it is shared with, how long it is kept, and how a member can ask for it to be deleted.

1. Who is responsible for your information

Warangal Club, Warangal, Telangana, India, is the club whose membership records the app displays and is responsible for that information.

The app itself is developed and operated for the Club by Clubman Hospitality Solutions (CHS), which hosts the club's app server and processes information only on the Club's instructions.

The app is available only to members of Warangal Club. There is no public sign-up: login credentials are issued by the Club to its own members.

2. Information the app collects

The app does not ask you to fill in a profile. It displays the membership record the Club already holds for you in its club-management system, and records what you do in the app.

Information	Examples	Why it is used
Membership identity	Membership number, member name, membership category and status	To sign you in and show your own record and nobody else's
Contact details	Email address, mobile number, postal address held by the Club	To show your profile, to send the OTP that resets a forgotten password, and to let you request a correction to your own details
Account and billing information	Ledger balance, monthly bills, dues, receipts, payment history	To show your account and let you pay the Club
Club activity	Room, dining and event bookings; club purchases charged to your account	To make and show your bookings and charges
Messages you send the Club	Feedback, support requests, profile or address change requests and any document you attach to one	To let the Club's office read and act on your request
Sign-in and security records	Sign-in time, failed sign-in attempts, app session token	To keep your account secure and to stop repeated password guessing

Every item above relates to you personally, and every item is used only to run the app's features for you. None of it is used for advertising, profiling or tracking.

3. Information the app does NOT collect

To be explicit, the app does not:

ask for or receive your card, UPI or net-banking details — see section 5;
collect your location, and it never asks for location permission;
access your camera, microphone, photo library, contacts, calendar, health data or files;
read your device's advertising identifier, and it does not ask to track you across other apps or websites;
contain any third-party analytics, advertising or social-media tracking software. There is no Google Analytics, no Firebase Analytics, no Facebook SDK and no advertising SDK of any kind in the app.

4. How your information is used

Your information is used only to:

verify that you are an active member and sign you in;
show you your own profile, account balance, bills and payment history;
let you make and view bookings, and read club notices, events, offers, menus, the member directory and the newsletter;
let you pay the Club and record that the payment was made;
pass your feedback, profile-change and address-change requests to the Club office for approval;
show you notices and announcements from the Club inside the app;
keep the service secure, diagnose faults and meet the Club's legal and accounting obligations.

Your information is never sold, rented or licensed, and it is never shared for anyone else's marketing.

5. Payments — your card details never reach the app

When you pay the Club through the app, the payment is completed on the secure, PCI-DSS compliant page of a licensed payment gateway. Your card number, CVV, UPI PIN and net-banking credentials are entered on the gateway's own page and are never seen, transmitted or stored by this app, by CHS or by the Club.

The app receives back only the outcome of the payment — the amount, the date, a reference number and whether it succeeded — which the Club needs to credit your account.

The gateway handles your payment data under its own privacy policy and under Reserve Bank of India rules.

6. Who your information is shared with

Your information is shared only with:

Warangal Club — its authorised office staff, who already hold your membership record;
Clubman Hospitality Solutions (CHS) — as the Club's technology provider, strictly to run and support the app;
the payment gateway and the Club's bank — only what is needed to complete a payment you have chosen to make;
an authority — where disclosure is required by Indian law, a court order or a lawful request from a government or law-enforcement body.

Each service provider above is bound by contract to protect your information to at least the standard set out in this policy, to use it only for the purpose the Club has given it, and not to disclose it to anyone else.

7. Sponsored content

The app may show a small amount of clearly labelled Sponsored content on some screens. Which sponsored item is shown is decided only by the club and the screen you are on. No member information — not your name, membership number, device identifier, location or account details — is used to choose it or is sent anywhere when it is shown or tapped.

Sponsored content never appears on the account, payment, QR-code, profile or sign-in screens.

8. Where your information is stored, and for how long

Information is stored on servers located in India, operated for the Club by CHS.

Your membership, billing and booking records belong to the Club's own membership and accounting system. They are kept for as long as you remain a member, and afterwards for as long as the Club is required to keep them under Indian company, tax and accounting law.
Sign-in and security records are kept for up to 12 months.
Feedback and change requests are kept until the Club has acted on them and for as long as its own record-keeping rules require.
Your app password is stored only as an irreversible cryptographic hash. It cannot be read or recovered by the Club, by CHS or by anyone else — a forgotten password can only be reset, never retrieved.

9. Your rights, and how to delete your data

As a member you may, at any time:

see the information the app holds about you — it is shown to you in the app;
correct it — use Profile → Request a change in the app, or contact the Club office;
withdraw consent and stop using the app — simply stop signing in, or ask the Club to disable your app access;
ask for your app account and its data to be deleted.

Deleting your account

To delete your app account, write to the address in section 12 from the email address the Club holds for you, or ask at the Club office. Your app login, password, app session records and app activity records will be deleted within 30 days of the request being verified.

Please note that deleting your app account does not cancel your Club membership, and does not erase the membership, billing and accounting records the Club is legally obliged to retain as a club. Those remain with the Club and are governed by its membership rules and by Indian law. Cancelling membership itself is a separate process handled by the Club office.

10. Security

All traffic between the app and the club server is encrypted in transit (HTTPS/TLS).
Passwords are stored only as bcrypt hashes, never in readable form.
Sign-in attempts are rate-limited to resist password guessing.
A member can only ever retrieve their own record; the server checks this on every request, not just in the app's screens.
Access to club data by CHS staff is restricted to those who need it for support.

No system can be guaranteed perfectly secure, but the Club and CHS take these measures seriously and review them.

11. Children

The app is intended for use by members of Warangal Club and is not directed at children. Where the Club's rules permit a dependant to use member facilities, such use is the responsibility of the member in whose name the membership is held.

12. Contact us

For any question about this policy, or to ask to see, correct or delete your information:

Warangal Club
Warangal, Telangana, India
In person or by telephone through the Club office, or by writing to the address below.

Clubman Hospitality Solutions (CHS) — app developer and technology provider, acting for the Club
Email: support@clubman.in
Website: https://clubman.in

A request sent to the address above about your app account, your app data, or deletion of either, will be passed to the Club and answered within 30 days.

13. Changes to this policy

If this policy changes, the updated version will be published at this same address and the “last updated” date below will change. Where a change materially affects how your information is used, the Club will tell members through the app.